Ticket Management System
by Indian Mesh Pvt Ltd
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Available in :
Worldwide
INR 12000
20000 Yearly
Qty
A Ticket Management System (TMS) simplify and
refine the process of handling customer inquiries, technical issues, and
service requests efficiently. Acting as a centralized hub, it effectively
organizes incoming tickets from various communication channels like emails,
phone calls, or web forms.
Our system includes features such as ticket categorization,
assignment, tracking, and escalation to ensure timely resolution and customer
satisfaction. Key features of our system include
user-friendly interfaces for both agents and customers, automated ticket
routing based on predefined criteria, customizable workflows to adapt to
specific business requirements, and comprehensive reporting and analytics
functionalities for performance evaluation.
By implementing
a Ticket Management System, organizations can enhance productivity, reduce
response times, improve communication between teams and customers, and gain
valuable insights into customer needs and preferences.
Ticket
creation: Users can submit tickets through multiple
channels such as email, phone calls, web forms, or chat.
Ticket Categorization: Tickets are categorized based on type (e.g.,
technical issue, customer inquiry) and urgency level to prioritize responses.
Automated
ticket routing: Tickets are automatically assigned to the
appropriate agents or teams based on predefined rules, skills, or workload.
Customer self service: Integration
with self-service portals enables customers to track ticket status, find
solutions to common issues, and submit inquiries independently.
Integration capabilities: system can
integrate with other systems such as CRM software, helpdesk tools, or
communication platforms to streamline processes and data exchange.
Time based escalation rules: Automatically
escalating tickets if they remain unresolved after a certain period, ensuring
timely attention to critical issues.
Automated response: Automatic
acknowledgment or initial response to customers upon ticket submission,
providing reassurance and setting expectations.
IOS
Windows
Android
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Indian Mesh is an IT solutions firm that specializes in providing tailor-made IT solutions in Enterprise Management Solutions, Billing & Accounting solutions, ERP, Inventory Management Solutions, CRM, Human Resource Management Software Solutions, Product Development, & E-commerce solutions.
Our solutions has enable our clients to effectively manage services, implementation of ideas in an effective way & scaling up their business outreach and grow business prospects globally.
We have happy clients with 100% ROI from different industries.
• Healthcare
• Defence
• Education
• Real Estate
• Logistics
• Production and manufacturing
• Fitness industry
• Beauty industry
• Lifestyle
• Hospitality
We have a team of highly skilled and experienced professionals who are passionate about helping our clients achieve their goals.
Our Global Presence is in below countries with remote support 24x7.
USA , Australia, Canada, South Africa, New Zealand, Bangladesh, Thailand, Sudan, Pakistan, Dubai, Qatar, Riyadh, Nigeria, Angola